Refund policy

The short version

Whatever you bought, you always have at least 14 days from the day it was delivered. That's your legal right to cancel, and you don't need to give a reason. Tell us within those 14 days (starting a return counts), then send the item back within 14 days of telling us. The longer 100 and 28 day windows are extra, on top of your legal rights.

How to return something

1. Go to our returns page and enter your order number and email address.
2. Choose the items you're sending back.
3. Print the returns slip, or write your return number and your name on a piece of paper.
4. Pack it up and send it to us (see "Postage" below).

Wrong size?

We don't do exchanges, but this is quicker:

1. Start a return on the returns page. It shows the other sizes we have in stock.
2. Order the size you need straight away, so you're not left waiting.
3. Send the first one back. We'll give you a full refund for it when it arrives.

Faulty, damaged, wrong item or not as described

Sorry about that. Here's what to do:

1. Report it on the returns page and add a photo or two of the problem.
2. Keep the item until we email you.
3. If we need it back, we'll send you a free returns label.

Faults are covered whatever the item, including built boards and gripped decks.

Your rights under UK law (the Consumer Rights Act 2015):

• Within 30 days of delivery, you can choose a full refund for a faulty item.
• After 30 days, we'll repair or replace it first. If that doesn't work, or isn't possible, you can have a refund. After the first 6 months, the refund may be reduced to take account of the use you've had from it.
• If a fault shows up within 6 months of delivery, we'll assume it was there when you got it, unless we can show otherwise.

Normal wear and tear, accidental damage and misuse aren't faults. For example, a deck snapping after a bad landing, or bearings rusting after riding through water. If you're not sure, send us the photos and ask.

Postage

If you've changed your mind, you pay the return postage. You can:

• Use Evri. Drop it at an Evri ParcelShop or book a home collection through the returns page, using your return number as the reference. Evri shows you the price before you pay.
• Use any other tracked service you like.

Please keep your proof of postage. The parcel is your responsibility until it reaches us.

Returning from outside the UK? Please use a tracked international service. We refund what you paid us, but we can't refund import duty, tax or handling charges paid to a courier, because we never received that money.

Packing your return

• Send it back unused, in its original packaging if you can.
• Put the returns slip in the parcel. No printer? Write your return number and your name on a piece of paper.
• Pack it well, and stick the postage label on an outer bag or box, not on the product's own box.
• Clothing and shoes: try them on as you would in a shop, and keep the tags on.

Missing packaging won't stop your refund. We only reduce a refund if an item has lost value because it's been used more than you'd need to check it. If we do, we'll tell you why.

Your refund

• We refund within 3 working days of your return reaching us. Legally, we must refund within 14 days of getting the item back, or of you showing us proof you've sent it, whichever is sooner.
• The money goes back to the way you paid. Your bank may take 3 to 5 working days to show it.
• For a faulty item, we refund within 14 days of agreeing it's faulty.

Do you refund delivery?

• Whole order cancelled within 14 days of delivery: yes, we refund the delivery charge you paid as well as the items.
• Part of an order back: we refund the items, but not the delivery charge.
• Faulty or wrong items: if you're refunded, we refund your original delivery charge too.

Exceptions

Not returnable for a change of mind (they're made for you), but faults are still covered:

• Built boards: custom completes and anything built with "Build my Board".
• Decks we've applied grip tape to.

Please email us instead at info@skatewarehouse.co.uk for:

• Items sent to you direct from the brand.
• Free items, such as a freebie that came with your order.
• Services, such as grip tape application.

Returning a gift

No problem. Use the order number and email address of the person who bought it. The refund goes back to the way they paid.

Our returns address

RETURNS
Skatewarehouse Ltd
Brightley Mill
Okehampton
Devon
EX20 1RR
United Kingdom

Questions?

Email info@skatewarehouse.co.uk, chat with Ollie on the site, or call 01837 55778 (Monday to Friday, 9am to 5pm).

These terms don't affect your legal rights.

You can also cancel using the model cancellation form at the end of our terms of service. Starting a return does the same job.