Skatewarehouse.co.uk - Delivery Information

⚠️ Please Note: DPD are experiencing some delays on their delivery network.

Your order may take longer to arrive, please check here for updates and expected DPD delay times. 

⚠️ Please Note: due to the adverse weather our delivery times have become longer than expected.

Road closures and movement restrictions will cause a backlog in the delivery network, please allow a few extra days for our delivery partners to safely get your order to you. Thank you for your patience and understanding.

Important Information For All UK Deliveries

• Our 'Working Days' are Monday to Friday, excluding bank holidays & public Holidays.
• If you place an order after 2:00pm Mon-Fri, your order will be shipped the following working day.
• We will send you an automated delivery email when we have despatched your order.
• Tracking numbers may not become active until the evening when the courier processes your parcel.
• If nobody is available to receive your order delivery: orders sent with Royal Mail may be left at a post office or delivery office and for orders sent with DPD, delivery will be attempted once and then maybe left at a parcel shop for you to collect.
• Uncollected orders from parcel shops or sorting offices will be returned to us and you may be liable for these costs.
• For orders requiring a resend due to a missed delivery, any costs will be chargeable to the customer.
• Free shipping is a discount. As such, if items are returned that take your order value under the 'Free delivery on orders over' amount the shipping discounts will be claimed back.

Track your DPD delivery via the app

We highly recommend using the DPD app to keep an eye on your delivery, from the app you can track progress, get any delay updates, assign a 'safe place', assign a preferred neighbour, and more. Download the DPD app here... or search in the app store.

On-Demand Product - FREE DELIVERY to Mainland UK - (Excludes selected postcodes.)

These products are 'stock-on-demand' and so we are unable to offer our Next Day Delivery Service. Delivery for these items will be on our 3 - 5 Working Day Service only. Orders with 1 or more On-Demand Products will be sent together on 3 - 5 Working Day Service. Selected delivery addresses not included will be charged at a flat rate. These items are not available for delivery outside of the UK.

FREE DELIVERY to UK Mainland on orders over £60* - (Restrictions Apply)

Free delivery applies to orders £60 or more to mainland UK and will be shipped via our 2 - 5 day courier service or Royal Mail 48h (Excludes selected postcodes, see below). Delivery is on working days (Mon-Fri) excluding public holidays.

FREE NEXT DAY DELIVERY to UK mainland on orders over £60 - Promotional Offer

We occasionally run an offer of 'free next day delivery', when this offer is active (see promo banner on the website) it applies to orders £60 or more to mainland UK addresses and will be shipped via our 1 - 2 day Next Working Day courier service or Royal Mail 24h, this means you will receive you item the next working day. (Excludes selected postcodes, see below).

Need it FAST? - Next Working Day Delivery

Our fast Next Day delivery service is available when you order before 2pm. Orders received after this time or made during a weekend or Bank Holiday will be processed and sent the next working day. Our working days are Monday to Friday. You must order before 2pm on a weekday to receive the following weekday, excluding Bank Holidays. If you need your order urgently then please ring us and we will do our best to help you. Please note some selected postcodes are excluded from next-day service, see below. Please note 'Next Day' delivery does not include Saturday, if you would like a Saturday or Sunday delivery, please contact us or select 'Saturday/Sunday Delivery' at the checkout, this is a premium service. Please be aware that while we will do our very best to get your order to you as quickly as possible (and 99% do arrive on time), once it is with our delivery partners we cannot guarantee it will always reach you in under 24 hours. Due to unforeseen delays, we say this is a 1 - 2 day service.

Saturday & Sunday Delivery

To receive your order on the next Saturday or Sunday, you must place your order any time during the preceding week as long as we receive your order before 2pm on Friday. If you order after 2pm on Friday, your order will be dispatched on the following Monday on a Next Working Day service and the difference in price will be refunded to you.

European Delivery

Orders to non-UK addresses will be sent via 'Royal Mail Euro service' for orders under £15, excluding larger items. Orders £15 and over or large in size will be sent via our courier service. Please allow at least 5 - 8 working days for your order to arrive.

Export to the EU and Tax exclusive regions

Please be aware that as the UK has now left the EU, any order with a total value over 150€ (excluding taxes and delivery) sent to Europe will be liable for import duties charges at the destination. We do not collect these charges and it is down to the customer to settle the relevant import duties in your respective countries.

Delivery Schedule

We will dispatch your order within two working days of it being placed, subject to stock levels excluding 'On Demand' items. 'On Demand' items take a little longer to dispatch and are only available on a 3-5 working day service. Delivery time will depend on the delivery option chosen. Where we cannot dispatch your order as expected we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days.

If you place an order on a UK Bank Holiday we will dispatch your order on the next working day, please keep this in mind when ordering with Next Day Delivery or Weekend Delivery as it will affect your estimated delivery time.

We reserve the right to reasonably increase shipping costs for non-UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel. Please note that larger items i.e. skates, ramps, full setup skateboards etc. will be delivered via our carrier. These items can only be delivered Monday to Friday. If you wish to receive your order on a weekend please let us know although there will be an extra charge.

Delivery costs are automatically calculated based on your postcode to give the lowest possible price. However this may not be the quickest form of delivery, you can change the delivery option when navigating through the checkout. VAT is included in your delivery charge. Please note that 'Free Delivery' only applies to Mainland UK and not overseas. If ordering from Europe or Overseas your shipping will be adjusted accordingly. Orders from outside the UK mainland will be charged at the usual rates for that area.

Our Delivery Partners

We will dispatch your orders with Royal Mail or DPD depending on the chosen service. We reserve the right to change the service to best suit your order and get it to you quickly and safely. We are constantly working to get the best delivery rates and service for you, we may change delivery partners.