Skatewarehouse.co.uk - Delivery Information

⚠️ Please Note: DPD are experiencing some delays on their delivery network.

Your order may take longer to arrive, please check here for updates and expected DPD delay times

 

⚠️ Please Note: due to the adverse weather our delivery times have become longer than expected.

Road closures and movement restrictions will cause a backlog in the delivery network, please allow a few extra days for our delivery partners to safely get your order to you. Thank you for your patience and understanding.

 

Important Information For All UK Deliveries

  • Our 'Working Days' are Monday to Friday, excluding bank holidays & public Holidays.
  • If you place an order after 2:00pm Mon-Fri, your order will be shipped the following working day.
  • We will send you an automated delivery email when we have despatched your order.
  • Tracking numbers may not become active until the evening when the courier processes your parcel.
  • If nobody is available to receive your order delivery: orders sent with Royal Mail may be left at a post office or delivery office and for orders sent with DPD, delivery will be attempted once and then maybe left at a parcel shop for you to collect.
  • Uncollected orders from parcel shops or sorting offices will be returned to us and you may be liable for these costs.
  • For orders requiring a resend due to a missed delivery, any costs will be chargeable to the customer.
  • Free shipping is a discount. As such, if items are returned that take your order value under the 'Free delivery on orders over' amount the shipping discounts will be claimed back.

Track your DPD delivery via the app

We highly recommend using the DPD app to keep an eye on your delivery, from the app you can track progress, get any delay updates, assign a 'safe place', assign a preferred neighbour, and more. Download the DPD app here... or search in the app store.

  

 

 

On-Demand Product - FREE DELIVERY to Mainland UK - (Excludes selected postcodes.)

These products are 'stock-on-demand' and so we are unable to offer our Next Day Delivery Service. Delivery for these items will be on our 3 - 5 Working Day Service only. Orders with 1 or more On-Demand Products will be sent together on 3 - 5 Working Day Service. Selected delivery addresses not included will be charged at a flat rate. These items are not available for delivery outside of the UK.

FREE DELIVERY to UK Mainland on orders over £60* - (Restrictions Apply)

Free delivery applies to orders £60 or more to mainland UK and will be shipped via our 2 - 5 day courier service or Royal Mail 48h (Excludes selected postcodes, see below). Delivery is on working days (Mon-Fri) excluding public holidays.

 

FREE NEXT DAY DELIVERY to UK mainland on orders over £60 - Promotional Offer

We occasionally run an offer of 'free next day delivery', when this offer is active (see promo banner on the website) it applies to orders £60 or more to mainland UK addresses and will be shipped via our 1 - 2 day Next Working Day courier service or Royal Mail 24h, this means you will receive you item the next working day. (Excludes selected postcodes, see below).

Need it FAST? - Next Working Day Delivery

Our fast Next Day delivery service is available when you order before 2pm. Orders received after this time or made during a weekend or Bank Holiday will be processed and sent the next working day. Our working days are Monday to Friday. You must order before 2pm on a weekday to receive the following weekday, excluding Bank Holidays. If you need your order urgently then please ring us and we will do our best to help you. Please note some selected postcodes are excluded from next-day service, see below. Please note 'Next Day' delivery does not include Saturday, if you would like a Saturday or Sunday delivery, please contact us or select 'Saturday/Sunday Delivery' at the checkout, this is a premium service. Please be aware that while we will do our very best to get your order to you as quickly as possible (and 99% do arrive on time), once it is with our delivery partners we cannot guarantee it will always reach you in under 24 hours. Due to unforeseen delays, we say this is a 1 - 2 day service.

 

Saturday & Sunday Delivery

To receive your order on the next Saturday or Sunday, you must place your order any time during the preceding week as long as we receive your order before 2pm on Friday. If you order after 2pm on Friday, your order will be dispatched on the following Monday on a Next Working Day service and the difference in price will be refunded to you.

 

European Delivery

Orders to non-UK addresses will be sent via 'Royal Mail Euro service' for orders under £15, excluding larger items. Orders £15 and over or large in size will be sent via our courier service. Please allow at least 5 - 8 working days for your order to arrive.

Export to the EU and Tax exclusive regions

Please be aware that as the UK has now left the EU, any order with a total value over 150€ (excluding taxes and delivery) sent to Europe will be liable for import duties charges at the destination. We do not collect these charges and it is down to the customer to settle the relevant import duties in your respective countries.

For any orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties and strive to make the checkout process as easy and transparent as possible.

Delivery Schedule

We will dispatch your order within two working days of it being placed, subject to stock levels excluding 'On Demand' items. 'On Demand' items take a little longer to dispatch and are only available on a 3-5 working day service. Delivery time will depend on the delivery option chosen. Where we cannot dispatch your order as expected we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days.

If you place an order on a UK Bank Holiday we will dispatch your order on the next working day, please keep this in mind when ordering with Next Day Delivery or Weekend Delivery as it will affect your estimated delivery time.

We reserve the right to reasonably increase shipping costs for non-UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel. Please note that larger items i.e. skates, ramps, full setup skateboards etc. will be delivered via our carrier. These items can only be delivered Monday to Friday. If you wish to receive your order on a weekend please let us know although there will be an extra charge.

Delivery costs are automatically calculated based on your postcode to give the lowest possible price. However this may not be the quickest form of delivery, you can change the delivery option when navigating through the checkout. VAT is included in your delivery charge. Please note that 'Free Delivery' only applies to Mainland UK and not overseas. If ordering from Europe or Overseas your shipping will be adjusted accordingly. Orders from outside the UK mainland will be charged at the usual rates for that area.

Our Delivery Partners

We will dispatch your orders with Royal Mail or DPD depending on the chosen service. We reserve the right to change the service to best suit your order and get it to you quickly and safely. We are constantly working to get the best delivery rates and service for you, we may change delivery partners.

DPD

Larger-sized orders are dispatched with DPD, they will be sent on a 'Working Day Service' which means your delivery will arrive on a weekday, unless a Saturday delivery has been requested.

  • If you provide a mobile phone number when you order, you will receive a text and email from the courier when your order has been dispatched confirming the expected day of delivery.
  • You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.
  • You’ll receive a text and email confirming your estimated delivery time on the day of delivery
  • The courier delivers between 7:30 am - 7pm, all deliveries must be received at the delivery address or left in the 'safe place' you have specified. DPD no longer require a signature on delivery but provides a GPS location and a photo as proof of delivery.
  • Only 1 delivery will be attempted. If you are not at home when the delivery is attempted, or a 'safe place' has not been nominated, you will receive an email from DPD with information on where to collect your parcel. DPD now only attempts delivery once before leaving at a DPD Pickup Shop for 7 days. (Please read below for more information**)
  • If you don’t receive your order when you expect it, please contact our customer services.
  • You can track your delivery using the tracking number provided in your account area, we also recommend using the free DPD smartphone app to best manage your delivery.

**Regarding all deliveries sent with the DPD service: Only 1 Delivery will be attempted, if there is nobody available to receive the delivery, nowhere safe to leave the parcel or you have not nominated a 'safe place', then your delivery will be taken to the nearest 'DPD Pickup Shop', typically this is a local convenience shop, locations can be found here...

DPD will notify you via the email address on your order, that your order has been taken to a Pickup Shop and where to find it. Once it arrives at the Pickup Shop you have up to 7 days to collect your parcel.

Please note, If you do not collect your parcel in time, DPD will return the parcel to us at our expense and we will contact you to arrange another delivery at further cost to you.

Royal Mail

Smaller domestic orders are dispatched via Royal Mail.

  • We use a Track & Trace post service, meaning each package has a trackable number that will show when the item has been collected and delivered.
  • 48h Royal Mail orders usually take 2 - 3 days to be delivered, but can take longer due to busy periods or weather/high volume circumstances, orders can take up to 10 working days to reach you at these times.
  • If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
  • Unfortunately, we cannot send decks or completes via Royal Mail as they are too big.
  • If you do not pick up your order form a Post Office within 10 days, it will be returned to us.
  • If you don’t receive your order when you expect it, please check your local post office and then contact customer services.
  • We recommend using the free Royal Mail smartphone app to best manage your delivery.

Delivery Rates

When you pay for a delivery, we will only pass on what our delivery partners charge us. We are constantly working to bring you the best delivery rates we can. The following prices apply to non-excluded Mainland UK addresses.


Delivery Service
Under £60
Over £60
Next Working Day (1 - 2 Working Days)
£6.95
£6.95
Standard Delivery (2 - 3 Working Days)
£3.95
FREE
Saturday Delivery (order before 2pm Friday)
£11.95
£11.95
Sunday Delivery 
(order before 2pm Friday)
£11.95
£11.95

*Postcodes Excluded from Free Delivery

We are charged an extra premium rate by delivery partners to send larger items to the following postcodes. Therefore, unfortunately, these postcodes are excluded from Free Mainland UK Delivery and will be charged at a subsidised rate:


Region Postcode Rate
Scilly Isles TR21 - TR25 £14.95
Isle Of Man IM £14.95
Northern Ireland BT £14.95
Channel Islands JE, GY £14.95
Scottish Highlands AB31 - AB38, AB40 - AB56, IV1 - IV28, IV30 - IV32, IV36, IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49 - PH50 £14.95
Scottish Islands HS1 - HS9, IV40 - IV51, IV55 - IV56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE1 - ZE3 £19.95

Why don't you send Skateboards & Decks with Royal Mail?

We would love to send your skateboards & decks with Royal Mail but unfortunately, they are deemed too large for them. We can send using Parcelforce but the rate is much higher than our courier rate for the same location.

Non-UK Mainland & International Deliveries

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IMPORTANT INFORMATION REGARDING INTERNATIONAL ORDERS

Since the UK left the EU single market, any order shipping to a member state of the EU will be required to pay local import duties.

For under a total of €150 Euros, Skatewarehouse will collect these duties on your behalf when you make a purchase with an EU shipping destination (Referred to as IOSS).

Orders over €150 with an EU shipping destination will have to settle any local import duties directly with our delivery partner, they will contact you directly to cover this cost before delivery. If you do not pay this duty promptly when required, your order will be returned to us at your cost. Please understand all of this is out of our control and set at government level.

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  • International deliveries are only available to countries listed, at fixed postage prices. If your country is not listed, then unfortunately, we will be unable to ship to you.
  • International orders are dispatched with DPD but maybe handed to a local delivery partner for the last part of its journey.
  • You will receive tracking information via email and in your account area once your parcel has been dispatched.
  • If you don’t receive your order when you expect it, please contact our customer services.
  • International orders will take different amounts of time to be delivered depending on the destination.
  • EU customers, if your order is over €150 you will be required to settle any import duties directly with the delivery partner before you receive any goods. Orders under €150, we collect duty on your behalf at the checkout.

Country Rate Delivery Time (Excludes On Demand Items)
Scottish Islands £19.95 2-3 Working Days
Scottish Highlands £14.95
2-3 Working Days
Isle Of Man £14.95
2-3 Working Days
Channel Islands £14.95
2-3 Working Days
Scilly Isles £14.95
2-3 Working Days
Northern Ireland £14.95
2-3 Working Days
Republic Of Ireland
£14.95
2-3 Working Days
Germany
£14.95
5-8 Working Days
Luxembourg
£14.95
5-8 Working Days
Netherlands
£14.95
5-8 Working Days
Belgium
£14.95
5-8 Working Days
France
£14.95
5-8 Working Days
Austria
£14.95
5-8 Working Days
Denmark
£14.95
5-8 Working Days
Switzerland
£14.95
5-8 Working Days
Italy
£16.95
5-8 Working Days
Czech
£16.95
5-8 Working Days
Spain
£16.95
5-8 Working Days
Slovakia
£16.95
5-8 Working Days
Portugal
£33.95
5-8 Working Days
Estonia
£33.95
5-8 Working Days
Finland
£33.95
5-8 Working Days
Poland
£33.95
5-8 Working Days
Sweden
£33.95
5-8 Working Days
Latvia
£47.95
5-8 Working Days
Lithuania
£47.95
5-8 Working Days
Greece
£47.95
5-8 Working Days
Norway
£47.95
5-8 Working Days
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