Footprint Gamechanger Elite Custom Orthotic Quantum Heel Insoles Mid

Need to return or exchange a gift?

No problem, you are covered by our 100 day returns policy, continue reading to find out more!

Simple, easy returns...

We offer a 100 day returns policy from the day you purchased your item. If you?re not 100% happy with your item when you receive it or just changed your mind, follow our simple steps to return it for a refund or exchange it. Once we receive the item you want to exchange, we will send out the new item for free. If you believe the item is faulty then please contact us before sending it. Terms & Conditions apply, read below.

"Can I exchange my item for a different size if it doesn't fit?" - Yes, we are happy to exchange for a different size, make sure you let us know what size you need. Send back the original item with a completed returns form following the steps below. Once we receive your returned item we will send out the new size for free. If the size you need isn't available we will refund you.

"Do you offer free returns?" - No, we do not offer free returns. However, we have partnered with EVRi to offer cost-effective returns, all you have to do is follow the link below.

To complete your return:

1. Securely repackage your item with the appropriate amount of padding, we recommend reusing the packaging it arrived in.

1. Complete our returns form, please indicate if you'd like a refund or exchange. If you don't have access to a printer then you can write a note including your name, order number, and whether you'd like a refund or exchange.
   
   
   Print Returns Form ?

1. Include the completed returns form or note with the item you are sending back.

1. Send to:
   
   RETURNS
   Skatewarehouse Ltd.
   Brightley Mill
   Okehampton
   Devon
   EX20 1RR

Sending Your Return with EVRi

We have partnered with EVRi to offer you a cost-effective and tracked way to return items. You can choose to drop your parcel at a Parcel Shop, Parcel Locker, or have it picked up. Click the link below and follow the steps to return with EVRi. Prices are subject to change at the discretion of EVRi.

Evri ParcelShop (No Printer, No Problem)

1. Visit evri.com/return-a-parcel.
2. Select Skatewarehouse Ltd from the list of retailers, select Parcel Shop Return and complete the online form.
3. Take your parcel to your local Evri ParcelShop
4. Scan the attached QR code on the print in store device and follow the on-screen instructions
5. Attach your printed returns label and hand the parcel to the store operative.

Evri Home Collection (Printer Required)

1. Visit evri.com/return-a-parcel.
2. Select Skatewarehouse Ltd from the list of retailers, select courier collection and complete the online form.
3. Your label will be emailed to you for printing.
4. Print your label and attach it to your Skatewarehouse Ltd parcel ready for your courier to collect at your convenience.

Next Steps...

Once we receive your item we will process your return within 3 working days and then refund or exchange the item as requested.

Important, please note...

Any items we receive back to us are subject to the following terms and conditions:

• Item(s) must be unused and in the same condition that you received them to qualify for a full refund. Take care when opening the packaging so you do not damage it or the item(s).
• Custom-built products are not eligible for a refund unless we deem there to be a manufacturer defect, this includes products where you have selected the option to "Build my Board" or "Apply Grip Tape".
• The item(s) must be in the original manufacturer's packaging. You can open the packaging but please take extra care not to damage it in case you need to return it.
• Please make sure all items are packed appropriately for safe shipping back to us, this is your responsibility.
• Please do not stick postage/courier labels directly onto the box/packaging of the product as we will not be able to refund or exchange your order.
• Our returns policy lasts 100 days from purchase. If 100 days have passed since your original purchase date then, unfortunately, we cannot offer you a refund or exchange.
• All costs relating to returning items are the responsibility of the customer.
• If you have contacted us and we deem the item to have a manufacturer's fault or has been damaged during initial delivery, we may refund your return costs if you provide proof of purchase.
• We strongly recommend using a 'tracked service' with either: EVRi, Royal Mail, Parcel Force or a Courier Service.
• Make sure you have returned the items to the correct address.
• Please be aware that until the returned item is with us, it is still your responsibility.

International returns from outside the UK:

Skatewarehouse LTD will only issue a refund for orders that are returned to us from outside mainland UK. If you would like to exchange the item then we will charge the full shipping cost as per our rates table.