Need to return or exchange a gift?
No problem, you are covered by our 100 day returns policy, continue reading to find out more!
Simple, easy returns...
We offer a 100 day returns policy from the day you purchased your item. If you’re not 100% happy with your item when you receive it or just changed your mind, follow our simple steps to return it for a refund or exchange it. Once we receive the item you want to exchange, we will send out the new item for free. If you believe the item is faulty then please contact us before sending it.
"Can I exchange my item for a different size if it doesn't fit?" - Yes, we are happy to exchange for a different size, make sure you let us know what size you need. Send back the original item with a completed returns form following the steps below. Once we receive your returned item we will send out the new size for free.
Please print and complete our RETURNS FORM found here...
To complete your return:
1. Securely repackage your item with the appropriate amount of padding, we recommend reusing the packaging it arrived in.
2. Complete our returns form (download here...), please indicate if you'd like a refund or exchange. If you don't have access to a printer then you can write a note including your name, order number, and whether you'd like a refund or exchange.
3. Include the completed returns form or note with the item you are sending back.
4. Send to:
Once we receive your item we will process your return and then refund or exchange the item as requested.
- Your item(s) must be unused and in the same condition that you received it to qualify for a full refund.
Custom-built products are not eligible for a refund unless we deem there to be a manufacturer defect, this includes products where you have selected the option to "Build my Board" or "Apply Grip Tape".
- The item(s) must be in the original manufacturer's packaging.
- Please make sure all items are packed appropriately for safe shipping back to us.
- Please do not stick postage/courier labels directly onto the box/packaging of the product as we will not be able to refund or exchange your order.
- Our returns policy lasts 100 days from purchase. If 100 days have passed since the original purchase date then, unfortunately, we cannot offer you a refund or exchange.
- All costs relating to returning items are the responsibility of the customer.
you have contacted us and we deem the item to have a manufacturer's fault or has been damaged during initial delivery, we may refund your return costs if you provide proof of purchase.
- We strongly recommend using a 'signed-for service' with the Royal Mail, Parcel Force or a Courier Service.
- Please be aware, until the returned item is with us, it is still your responsibility.