Privacy Policy

This privacy policy sets out how Skatewarehouse Ltd uses and protects any information that you give Skatewarehouse Ltd when you use this website. Skatewarehouse Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Skatewarehouse Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Skatewarehouse Limited is totally committed to protecting the privacy of our site visitors and customers. The Skatewarehouse team members are regular users of internet and fully appreciate/respect the importance of privacy online. We do not disclose information about our customers to third parties except when it is part of providing a service to the customer - e.g. arranging delivery of your order, carrying out credit/other security checks and for the purposes of customer research, marketing and profiling or where we have your express permission to do so.

 

IS IT SAFE TO ORDER ON OUR WEBSITE?

We use one of the most secure online systems available, we are constantly monitoring, researching and improving our software to make sure we offer the highest possible security at all times.

 

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server and that the server is secure
  • Encryption - this encodes the data so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered

 

EXPLICIT CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

 

PAYMENT DETAILS

We do not hold your payment details for any reason. We use a secure third party non-hosted payment gateway (PayPal) that handles the transaction on our behalf. This ensures a very high level of security. We maintain a high level of PCI compliance required by all payment providers.

 

COMMUNICATION & MARKETING

If you have made a purchase from our store we may on occasion update you with our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Skatewarehouse. All Skatewarehouse members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Newsletter Subscriptions' in 'My Account' on the Skatewarehouse website. You can access 'My Account' once you register and login. Or click on the "unsubscribe" link in any email communications which we might send you. You can 

 

WHAT ARE COOKIES?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Skatewarehouse by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. For more information please see below.

 

DETAILS WE COLLECT

We may collect the following information:

  • Names
  • Contact information including email address & phone numbers
  • Demographic information such as address, preferences and interests
  • Other information relevant to your customer experience

 

WHAT WE DO WITH THE DETAILS WE COLLECT

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping required by law
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Advertising to let you know about the products that are most relevant to you.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SITE STATISTICS

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Skatewarehouse uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@skatewarehouse.co.uk

 

DISCLOSURES OF YOUR INFORMATION

The information you provide to us held securely, we only pass on your information to third parties to enhance your experience with us.

We may disclose your personal information to carefully selected third parties:

  • in the event that Skatewarehouse Ltd sells or buys any business or assets.
  • if Skatewarehouse or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets.
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Skatewarehouse, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to Skatewarehouse you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must, therefore, keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

 

CONTRACTS

We store the content of the contracts and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login. Customers may inquire about any data that has been stored about them and have the right to demand any correction of any inaccuracies.

 

CONTACTING US

Skatewarehouse Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Skatewarehouse holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

We always like to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Skatewarehouse team, who will be delighted to answer any questions you may have.

You can either contact info@skatewarehouse.co.uk

Or, write to us at:
Brightley Mill Okehampton Devon EX20 1RR



COOKIES

OUR WEBSITE USES COOKIES, AS ALMOST ALL WEBSITES DO.
THIS IS TO HELP PROVIDE YOU WITH THE BEST EXPERIENCE WE CAN.

WHAT ARE COOKIES?

A cookie is a small file which is stored on your phone or computer’s web browser when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. At Skatewarehouse we use cookies to remember what you have in your shopping basket and recognise you when you return to our site.

Cookies can be used for many purposes, and some are essential to the way our website works such as adding items to your basket and checking out. Without these cookies, the checkout process won’t work and you won’t be able to buy anything. Cookies on our site are also used to remember your preferences and help us make improvements to your experiences. The cookies we use do not save any personal information such as your name or payment details.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, eg Flash cookies. The Regulations
were revised in 2011, and the ICO is responsible for enforcing these new rules.

Controlling Cookies

You can block all cookies, including the essential ones, using your browser settings, but this will prevent the checkout process from working. You won’t be able to add things to your basket or checkout. To block all cookies you can typically use the Privacy settings on your browser’s Options menu or check the Help section of your browser.

 

Some cookies are removed from your computer when you close your browser – these are called Session Cookies. Others stay on your computer until they expire after a fixed time – these are called Persistent Cookies. They are used to store helpful information between your browsing sessions such as items you added to your basket on your last visit, so we can keep them there for you if you didn’t already buy them.

 

By continuing to use our site with your current browser settings, you are consenting to allow us to use cookies.
Our site also uses some third-party tools such as affiliate marketing and review services. These third-parties may also place cookies on our site.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows displaying pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use the cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.