Delivery & Returns

Delivery


FREE DELIVERY to UK mainland on orders over £50

Free delivery applies to orders £50 or more to mainland UK and will be shipped via our 2 - 5 day courier service or Royal Mail 48h (Excludes selected postcodes, see below). Delivery is on working days (Mon-Fri) excluding public holidays.

FREE NEXT DAY DELIVERY to UK mainland on orders over £50 - Promotional Offer

We occasionally run an offer of 'free next day delivery', when this offer is active (see promo banner on the website) it applies to orders £50 or more to mainland UK addresses and will be shipped via our 1 - 2 day courier service or Royal Mail 24h (Excludes selected postcodes, see below). 


Need it FAST? - Next Working Day Delivery

Our fast Next Day delivery service is available when you order before 2pm. Orders received after this time or made during a weekend or Bank Holiday will be processed and sent the next working day. Our working days are Monday to Friday. You must order before 2pm on a weekday to receive the following weekday, excluding Bank Holidays. If you need your order urgently then please ring us and we will do our best to help you. Please note some selected postcodes are excluded from next day service, see below. Please note 'Next Day' delivery does not include Saturday, if you would like a Saturday or Sunday delivery, please contact us or select 'Saturday/Sunday Delivery' at the checkout, this is a premium service. Please be aware that while we will do our very best to get your order to you as quick as possible (and 99% do arrive on time), once it is with our delivery partners we cannot guarantee it will always reach you in under 24hours. Due to unforeseen delays, we say this is a 1 - 2 day service.

Saturday & Sunday Delivery

To receive your order on the next Saturday or Sunday, you must place your order any time during the preceding week as long as we receive your order before 2pm on Friday. If you order after 2pm on Friday, your order will be dispatched on the following Monday on a Next Working Day service and the difference in price will be refunded to you.


European Delivery

Orders to non-UK addresses will be sent via 'Royal Mail Euro service' for orders under £50, excluding larger items. Orders £50 and over or large in size will be sent via our courier service. Please allow at least 3 - 5 days for your order to arrive.


Delivery Schedule

We will dispatch your order within two working days of it being placed, subject to stock levels. Delivery time will depend on the delivery option chosen. Where we cannot dispatch your order straight away we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days. 

If you place an order on a UK Bank Holiday we will dispatch your order on the next working day, please keep this in mind when ordering with Next Day Delivery or Weekend Delivery as it will affect your estimated delivery time.

We reserve the right to reasonably increase shipping costs for non-UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel.
Please note that larger items i.e skates, ramps, full setup skateboards etc. will be delivered via our carrier. These items can only be delivered Monday to Friday. If you wish to receive your order on a weekend please let us know although there will be an extra charge.

Delivery costs are automatically calculated based on your postcode to give the lowest possible price. However this may not be the quickest form of delivery, you can change the delivery option when navigating through the checkout. VAT is included in your delivery charge. Please note that ‘Free Delivery' only applies to Mainland UK and not overseas. If ordering from Europe or Overseas your shipping will be adjusted accordingly. Orders from outside the UK mainland will be charged at the usual rates for that area.

 

Our Delivery Partners

We will dispatch your orders with either Royal Mail, DPD or DHL depending on the service chosen. We reserve the right to change the service to best suit your order and get it to you quick and safely. We are constantly working to get the best delivery rates and service for you, we may change delivery partners.

DPD 

Larger sized orders are dispatched with DPD

  • You will receive a text and email from the courier when your order has been dispatched confirming the expected day of delivery.
  • You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.
  • You’ll receive a text and email confirming your estimated delivery time on the day of delivery
  • The courier delivers between 7:30 am – 7pm and all deliveries must be signed for unless you have specified 'leave in a safe place'.
  • If you are not at home when the delivery is attempted, a calling card will be left to instruct you on what to do next, normally they will attempt delivery the next day.
  • If you don’t receive your order when you expect it, please contact our customer services.
  • You can track your delivery using the tracking number provided in your account area, we also recommend using the free DPD smartphone app to best manage your delivery.

 

Royal Mail

Smaller domestic orders are dispatched via Royal Mail.

  • We use a Track & Trace post service, meaning each package has a trackable number that will show when the item has been collected and delivered.
  • 48h Royal Mail orders usually take 2 - 3 days to be delivered, but can take longer due to busy periods or weather/high volume circumstances, orders can take up to 10 working days to reach you at these times.
  • If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.
  • Unfortunately, we cannot send decks or completes via Royal Mail as they are too big.
  • If you do not pick up your order form a Post Office within 10 days, it will be returned to us.
  • If you don’t receive your order when you expect it, please check your local post office and then contact customer services.
  • We recommend using the free Royal Mail smartphone app to best manage your delivery.


Delivery Rates

When you pay for a delivery, we will only pass on what our shipping services charge us. We are constantly working to bring you the best delivery rates we can. The following prices apply to non-excluded Mainland UK addresses.

Delivery Service
Under £50
Over £50
Next Working Day (1 - 2 Working Days)
£3.95
£3.95
Standard Delivery (2 - 3 Working Days)
£2.95
FREE
Saturday Delivery
£9.95
£9.95
Sunday Delivery
£9.95
£9.95


Postcodes Excluded from Free Delivery

We are charged an extra premium rate to send larger items to the following postcodes. Therefore, unfortunately, these postcodes are excluded from Free Mainland UK Delivery and will be charged at cost:

Region Postcode Rate
Scilly Isles TR21 - TR25 £13.95
Isle Of Man IM £13.95
Channel Islands JE, GY £13.95
Scottish Highlands AB31 - AB38, AB40 - AB56, IV1 - IV28, IV30 - IV32, IV36, IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49 - PH50 £8.95
Scottish Islands HS1 - HS9, IV40 - IV51, IV55 - IV56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE1 - ZE3 £13.95



Why don't you send Skateboards & Decks with Royal Mail? 

We would love to send your skateboards & decks with Royal Mail but unfortunately, they are deemed too large for them. We can send using Parcelforce but the rate is much higher than our courier rate for the same location.



Non-UK Mainland & International Deliveries


  • International deliveries are only available to countries listed, at fixed postage prices.
  • International orders are delivered by DPD.
  • You will receive tracking information via email and in your account area once your parcel has been dispatched.
  • If you don’t receive your order when you expect it, please contact our customer services.
  • International orders will take different amounts of time to be delivered depending on the destination.
Country Rate Delivery Time
Scottish Islands £13.95 2-3 Days
Scottish Highlands £8.95 2-3 Days
Isle Of Man £13.95 2-3 Days
Channel Islands £13.95 2-3 Days
Scilly Isles £13.95 2-3 Days
Northern Ireland £10.95 2-3 Days
Republic Of Ireland £7.95 2-3 Days
Germany £7.95 2-3 Days
Luxembourg £7.95 2-3 Days
Netherlands £7.95 2-3 Days
Belgium £7.95 2-3 Days
France £7.95 2-3 Days
Austria £8.95 3-5 Days
Denmark £8.95 3-5 Days
Switzerland £8.95 3-5 Days
Italy £10.95 3-5 Days
Czech £10.95 3-5 Days
Spain £10.95 3-5 Days
Slovakia £10.95 3-5 Days
Portugal £24.95 3-5 Days
Estonia £24.95 3-5 Days
Finland £24.95 3-5 Days
Poland £24.95 3-5 Days
Sweden £24.95 3-5 Days
Latvia £35.95 3-5 Days
Lithuania £35.95 3-5 Days
Greece £35.95 3-5 Days
Norway £35.95 3-5 Days


 

Returns


Christmas Returns

Need to return or exchange a gift?

No problem, you are covered by our 100 day returns policy, continue reading to find out more!


Simple, easy returns...

We offer a 100 day returns policy from the day you purchased your item. If you’re not 100% happy with your item when you receive it or just changed your mind, follow our simple steps to return it for a refund or exchange it. Once we receive the item you want to exchange we will then send out the new item for free. If you believe the item is faulty then please contact us before sending.

"Can I exchange my item for a different size if it doesn't fit?" - Yes, we are happy to exchange for a different size, make sure you let us know what size you need. Send back the original item with a completed returns form following the steps below. Once we receive your returned item we will send out the new size for free.

Please print and complete our RETURNS FORM found here...

To complete your return: 

1. Repackage your item with the appropriate amount of padding, we recommend reusing the packaging it arrived in.
2. Complete the returns form found on your invoice or downloaded above, let us know if you'd like a refund or exchange.
3. Include the completed returns form with the item you are sending.
4. Send to: 

RETURNS
Skatewarehouse Ltd.
Brightley Mill
Okehampton
Devon
EX20 1RR

Once we receive your item we will process your return then refund or exchange the item as requested.

Please note: 

  • Your item(s) must be unused and in the same condition that you received it. 
  • The item(s) must be in the original manufacturers packaging. 
  • Please make sure all items are packed appropriately for safe shipping back to us. 
  • Please do not stick postage/courier labels directly on to the box/packaging of the product as we will not be able to refund or exchange your order. 
  • Our returns policy lasts 100 days from purchase. If 100 days have passed since the original purchase date then, unfortunately, we cannot offer you a refund or exchange. 
  • All costs relating to returning items is the responsibility of the customer. 
  • If the item is deemed to be faulty and you have contacted us we will refund your delivery costs if you provide a receipt.
  • We strongly recommend using a signed for service with the Royal Mail, Parcel Force or a Courier Service. 
  • Please be aware, until the returned item is with us, it is still your responsibility.